Shipping & Returns

GENERAL TERMS
Replacement parts are available through a dealer or directly through us via our web store or by calling 800-643-7332, Monday - Friday, 8:00am - 6:00pm EDT. Please note that our web store does not offer every part that we stock. To identify the part(s) you need, please refer to your Illustrated Parts List or Parts Manual that came with your vehicle. If you are missing your manuals please obtain your model number or name of your go-kart, UTV or LUTV then refer to the appropriate Illustrated Parts List on this website under the Product Manual section. If you cannot locate your model number please contact us at [email protected] or call us with a description of your vehicle. We may ask for pictures to help identify your vehicle. We only stock parts that are used on Manco go-karts, Brister's UTV's and American SportWorks go-karts, LUTV's and UTV's.

DELIVERY Our goal is to have orders shipped within two business days (48 hours) of the receipt of the order. Regular delivery is via UPS Ground. Special delivery via UPS Next Day Air, Second Day Air or Third Day Select is available for an additional fee. Special same day delivery exceptions may be available and shipped the same business day, if received by 12:00 noon Eastern Standard Time, otherwise they will ship the next business day.

MINIMUM ORDER All orders must meet a minimum charge of $10.00 or the difference will be added. All retail sales also have a shipping & handling fee. (Some parts due to their size and weight will require additional shipping fees that will be explained at time of order).

TERMS All retail sales are normally shipped UPS or Priority Mail. We accept payment by Discover, MasterCard & Visa.

BACKORDERS Items temporarily out of stock are automatically backordered and shipped when available unless YOU indicate NO BACKORDERS.

RETURNS:
· Call and request a RETURN MATERIAL AUTHORIZATION (RMA). Please have the original order information when requesting a return.

· You are responsible for return shipment, unless there has been an error on our part.

· Packages will not be accepted that do not have Return Material Authorization number clearly marked on the outside of the package.

· A restocking fee WILL NOT be charged if merchandise is determined to be defective or if there has been an error on our part.

· If the item is not defective, all RETURNS MUST BE IN NEW, RESALABLE CONDITION.

· Damaged, used, or obsolete parts will not be accepted.

· Items that you ordered in error will be charged a 15% restocking fee.

· RMA's are only valid for 30 days.  After that, no credit will be given.

CONFIRMATION Due to the volume of orders we receive on a daily basis, we are unable to confirm parts orders, at this time.

WARRANTY PARTS (DEALERS ONLY) If you are servicing a unit that is covered under warranty, please call us directly with the model and serial number of the unit. We will send out replacement parts to you at no charge. Please fill out our warranty claim form or other approved form. All claims must have the model & serial # and the purchase date of the unit serviced. Please make sure that you give a detailed explanation of the work you performed. Please contact us for more Warranty Claim Forms.

CONTENTS We believe the contents and descriptions in this price list are correct. Missing part numbers indicate parts that are no longer available. We assume no liability for any errors in part numbers, descriptions, prices or colors without notice and without further obligation.

HINTS & SUGESTIONS (DEALERS ONLY) Each of your accounts is assigned a specific Customer Number. Please reference your American SportWorks Customer number when ordering parts or when mailing your payment. Dealers with open accounts may e-mail their orders to [email protected], or fax them to 1-800-399-1399. Invoices will reflect dealer pricing.